To modify the time of a prescheduled ride, we ask that you cancel and rebook your ride more than one hour in advance.
To cancel and rebook:
1. Login to your account reserve.kaptyn.com/signin .
2. Tap your My Trips from the dropdown menu, to view your upcoming prescheduled rides
2. Tap "cancel" to confirm and cancel the ride
2. Rebook your new ride for the new desired time.
As a last resort, you may call our Customer Support team at 702.438.5466 and they will be more than happy to look into adjusting your vehicle based on our existing availability. We encourage our guests to provide us with as much advance notice as possible (48 to 72 hours) to ensure a favorable outcome.