Why can't I just pay cash instead of pre-pay? December 31, 2021 17:39 Updated It is Kaptyn policy to charge customers at the time of booking as this is an industry practice. Related articles Are there any other charges aside from gratuity on the day of the ride? I'm booking and paying for this ride but it's for someone else, do you need my info or theirs? Are we able to tip drivers? What can I do to get a better discount? Can I get a refund if I do not use the extra time I paid for?