What is Kaptyn's cancellation policy?

In order to provide the highest level of customer service and maximum availability to all of our customers, we have a 24-hour cancellation notice policy. All cancellations made within the 24-hour window to pickup time will be 100% non-refundable. 

To cancel a prescheduled ride, Signin, tap on "My Trips" in the drop  then tap "Cancel" advance.