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  1. Help Center
  2. Kaptyn Customer

Kaptyn Customer

Answers to the most frequently asked questions for our Kaptyn Customers

Booking with Kaptyn

  • How do I preschedule a ride?
  • How can I modify my reservation? 
  • Why do you ask for flight details? 
  • Where do your drivers meet at Private airports?
  • What is Kaptyn's cancellation policy?
  • Is Kaptyn pet friendly?  
See all 13 articles

Trip Charges & Promo Questions

  • Why can't I just pay cash instead of pre-pay?  
  • I'm booking and paying for this ride but it's for someone else, do you need my info or theirs?  
  • Are there any other charges aside from gratuity on the day of the ride?  
  • Can I get a refund if I do not use the extra time I paid for? 
  • What can I do to get a better discount? 
  • What forms of payment does Kaptyn accept?
See all 10 articles

Account

  • How do I create an account?
  • Does Kaptyn have business partnerships?

Trip Issues & Feedback

  • I left something behind or lost an item

Navigating Concierge Portal

  • What is the Kaptyn Concierge Portal?
  • Can anyone get access to Kaptyn Concierge?
  • What types of payment methods can I use on Kaptyn Concierge?
  • How can I edit a ride that I already created?
  • How can I remove an employee’s access to Concierge if they’ve left our company or changed roles?

Safety & Security

  • Is there an age limit for passengers without adults? 
  • What is your policy regarding security cameras?
  • How safe are Kaptyn vehicles?
  • What vehicles does Kaptyn use?
  • How do you vet out and hire your drivers?
  • What level of training do your drivers have?
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